FISH! for Healthcare

Hospitals, clinics and senior care facilities use this philosophy to support their vital missions and values.

The FISH! Philosophy’s emphasis on compassion, teamwork, and patient-centered care makes it an ideal approach for improving company culture in the healthcare industry. By fostering a culture of care and empathy, healthcare providers can improve patient outcomes, reduce staff burnout, and create a more positive and supportive work environment for all.

Need to Improve Employee Retention?

When hospitals struggle with employee retention, patient experience also suffers, which often creates:

  • Low HCAHPS Scores
  • Poor Employee Engagement
  • Lack of Teamwork

Need Healthcare Leadership Training?

Learning how to create an organizational culture in healthcare that inspires team engagement can:

  • Reduce Departmental Issues
  • Improve Team Morale
  • Improve Patient Satisfaction

Start improving your organization today:

Read the FISH! book

Start here and build an engaged organization

Attend a workshop

Get inspired and learn strategies to lead team success

Book a speaker

Kickoff an event with our FISH! presenters

Lead your own training

Comprehensive products to lead your own culture transformation

Learn from the experts

Achieve your business goals with our certified consultants

The FISH! Philosophy

Compassionate health care starts with being fully present for people who need you. Showing you value them. Offering a smile to lift their spirits. Choosing your attitude in challenging situations. These human fundamentals are the heart of The FISH! Philosophy.

The FISH! Philosophy offers healthcare administrators, clinicians, and staff simple strategies to increase engagement, retention, and patient satisfaction

Improved Team Morale

With FISH!, you’ll equip your team with the right tools to nurture an environment of respect, dignity, and enjoyment that is expressed from employees to patients.

Workplace Meaning & Value

When employees feel valued and understand that their work is meaningful, they engage at a higher level with their colleagues and patents.

Accountability & Responsibility

FISH! can help your hospital establish and foster a servant leadership mentality, where leaders practice accountability and build trust within their team.

Higher Patient Satisfaction

FISH! can help you build a foundation of positive engagement that boosts HCAHPS scores, so your hospital becomes more profitable.

4 Simple Practices. Amazing Results.

Be There

  • Be aware of others’ needs

  • Turn off electronics and email

  • Listen to understand

  • Clear your mind of judgment

  • Be emotionally present


  • Use Humor to make people feel included

  • Invite (Not Demand) staff to join in fun activities

  • Know your team’s boundaries

  • Experiment with new ideas to improve results

  • See mistakes as an opportunity to learn

Make Their Day

  • Write a thank you note

  • “Catch” coworkers doing good things

  • Encourage a colleague

  • Take that extra step customers don’t expect

  • Celebrate success

Choose Your Attitude

  • Write your attitude as a reminder

  • Check your attitude throughout the day

  • Plan ahead for situations that test your attitude

  • List what you’re grateful for

  • Look for the best (you’ll find it everywhere)

FISH! in Healthcare

Improved patient satisfaction 93% into their care program.

98% increase in customer satisfaction scores.

90% increase in overall patient satisfaction for their home care for seniors program.

“Patient satisfaction is a byproduct of an engaged workforce. When people understand that their work has meaning, they perform their jobs differently, and patents notice the improvement.”

– Jonathan Goble, former President of the University of Chicago Ingalls Memorial Hospital