Learn how Missouri Baptist Medical Center used The FISH! Philosophy to help to nearly double patient satisfaction!
Missouri Baptist Medical Center
Missouri Baptist Medical Center is a full-service, 489 bed healthcare facility located in St. Louis, Missouri and is part of BJC HealthCare.
Lack of teamwork and consistently low patient satisfaction scores.
- Improve teamwork.
- Raise patient satisfaction scores.
- Attract and retain high performing employees.
“These numbers support the belief that when people have fun in their jobs they are motivated to do their best,” Bommarito says. “We all have the power to choose our attitude and make a difference. Sometimes we just need to know it’s OK do to so.”
– Shari Bommarito, Clinical Nurse Educator
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