How to Improve Customer Service Scores with the FISH! Philosophy
The last week of the year – the one that spans from Christmas day until New Year’s – has quietly built a real reputation in our culture. Nobody announces it out loud, but many of us feel the same way: for those of us who aren’t already taking it off entirely, it often has the sense of being “lost.” Normal standing commitments fall by the wayside, half our emails get out-of-office auto-replies, and sometimes it’s even tough to remember what day of the week it is. But if you’re still putting in the hours, what lessons can we take away from this “lost” last week that can help us work more effectively every other week of the year?