employee engagement

The strongest FISH! Philosophy results begin with culture. Like a house, an organization needs a solid foundation before it can support growth, great service, and lasting performance. Gallup…

Walk through Pike Place Market in Seattle and you may notice something unexpected: fish flying through the air, customers laughing, and fishmongers treating a busy counter like a…

At Pike Place Fish Market, the fishmongers did not start throwing fish because they wanted to put on a show. They started because a sale required someone to…

Fahima worked in housekeeping at Missouri Baptist Medical Center and spoke very little English. She was recognized with a small plastic fish for cleaning the nurses’ lounge. That…

At 9:20 on a Saturday morning, the guides at City Steps Tours gathered outside the old train station. The company led walking tours through the historic district, along…

Work is shaped by more than a job description. An employee brings skill, time, care, judgment, and personal circumstances. An organization offers pay, responsibilities, relationships, opportunities, and a…

At 6:10 on a Friday evening, the dining room at Harbor Table was filling quickly. The host stand was busy. A family had arrived early for a birthday…

You are halfway through an email when a co-worker stops beside your desk. “Do you have a minute? I’m stuck on the client handoff, and I’m not sure…

At Seattle’s Pike Place Fish Market, customers gather to watch fishmongers work with remarkable energy. The work is cold, physical, and demanding, yet the people behind the counter…