Teamwork & Culture

Finding ways to improve employee engagement in healthcare is especially important, because the quality of a staff member’s attention can shape a client’s day. Blue Care, an Australian…

A hospital can reduce staff turnover by building a workplace where people feel seen, connected to a clear mission, and trusted to solve problems together. Ranken Jordan Pediatric…

A hospital can improve patient satisfaction by improving the way people work together. Missouri Baptist Medical Center, a 489-bed healthcare facility in St. Louis and part of BJC…

A customer service philosophy gives your team a clear answer: How do we want people to feel when they interact with us? It connects employee experience with customer…

Walking meetings give a busy workday a useful change of pace. Two or three coworkers can walk, talk, and give one another their full attention. A simple walk…

A leader may have little say over how much a job pays. But the way people treat one another each day is something a team can shape. When…

Looking for office holiday party ideas that people will actually enjoy? Begin by considering the people who will attend, because a celebration feels generous when it reflects what…

Difficult conversations at work are easier to avoid than to handle, especially when emotions, power differences, or a history of tension are involved. Yet silence gives a problem…

Teamwork in the workplace is the way people combine their skills, effort, and attention to reach a shared result. It shows up when coworkers share information early, help…