Make Their Day

Fahima worked in housekeeping at Missouri Baptist Medical Center and spoke very little English. She was recognized with a small plastic fish for cleaning the nurses’ lounge. That…

A customer service philosophy gives your team a clear answer: How do we want people to feel when they interact with us? It connects employee experience with customer…

Looking for office holiday party ideas that people will actually enjoy? Begin by considering the people who will attend, because a celebration feels generous when it reflects what…

We don’t need to tell you how vital energy is to the well-being and success of your organization. Energy is that hard-to-define feeling that grants any given individual…

We all experience stress. But sometimes, like a leaky pipe that eventually bursts from pressure, the stress turns into burnout. Regular stress and burnout exhibit many of the…

As the school year wraps up, take a moment to remember your favorite teachers. They didn’t just teach you about academics. They taught you about life. They inspired…

The Greek philosopher Aristotle had a foolproof strategy to avoid criticism. The answer, he said, was “saying nothing, doing nothing, and being nothing.” None of us gets through…

Human beings, like all animals in communities, are wired to feel what people around them are feeling. It’s an evolutionary trait: When a cave dweller anticipated a threat,…

“Was that a stuffed fish flying through the air?” Todd Wilkins couldn’t believe what he was seeing. Todd was in Children’s Memorial Hospital (now Lurie Children’s Hospital) in…