Customer Service

The strongest FISH! Philosophy results begin with culture. Like a house, an organization needs a solid foundation before it can support growth, great service, and lasting performance. Gallup…

Walk through Pike Place Market in Seattle and you may notice something unexpected: fish flying through the air, customers laughing, and fishmongers treating a busy counter like a…

Fahima worked in housekeeping at Missouri Baptist Medical Center and spoke very little English. She was recognized with a small plastic fish for cleaning the nurses’ lounge. That…

At Seattle’s Pike Place Fish Market, customers gather to watch fishmongers work with remarkable energy. The work is cold, physical, and demanding, yet the people behind the counter…

The FISH! Philosophy video began with a filmmaker, a crowded Seattle market, and a question about why one fish stand felt so alive. John Christensen, a filmmaker with…

A customer service philosophy gives your team a clear answer: How do we want people to feel when they interact with us? It connects employee experience with customer…

According to the Harvard Business Review, people spend 50% more time in “collaborative activities” than they did 20 years ago. That’s not surprising, given the increasing complexity of…

Summer is time for home improvement. One of our colleagues related how one employee used The FISH! Philosophy to turn a routine shopping excursion into a memorable customer…

Here’s a great FISH! story from one of our former colleagues: On my birthday a couple of years ago, my wife, kids and in-laws took me to an…