Pete "Not the Perch" Lammi

The strongest FISH! Philosophy results begin with culture. Like a house, an organization needs a solid foundation before it can support growth, great service, and lasting performance. Gallup…

Walk through Pike Place Market in Seattle and you may notice something unexpected: fish flying through the air, customers laughing, and fishmongers treating a busy counter like a…

At Pike Place Fish Market, the fishmongers did not start throwing fish because they wanted to put on a show. They started because a sale required someone to…

Fahima worked in housekeeping at Missouri Baptist Medical Center and spoke very little English. She was recognized with a small plastic fish for cleaning the nurses’ lounge. That…

At 9:20 on a Saturday morning, the guides at City Steps Tours gathered outside the old train station. The company led walking tours through the historic district, along…

At 8:17 on a Monday morning, the faculty lounge at Northbridge College was quiet except for the hum of the vending machine. Professor Elena Ruiz had planned to…

Work is shaped by more than a job description. An employee brings skill, time, care, judgment, and personal circumstances. An organization offers pay, responsibilities, relationships, opportunities, and a…

At 6:10 on a Friday evening, the dining room at Harbor Table was filling quickly. The host stand was busy. A family had arrived early for a birthday…

At 7:05 on a Thursday morning, the front desk at Riverside Family Dental was already ringing. The first patient had arrived early for a crown appointment. Two hygienists…