Articles about call center from the FISH! Philosophy community.
When repetitive work wears people down, leaders often ask how to improve workplace culture without pretending the work is something it is not. Sprint Global Communication Services offers…
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Call center turnover can make a hard job even harder. Verizon Wireless’s Southfield, Michigan, customer service call center faced angry callers, frustration, low morale, and the loss of…
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Customer service scripts can help a team give clear, reliable answers, especially when employees are new or the same questions come up all day. The challenge is keeping…
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