Last updated: August 21, 2026
This policy applies to purchases from ChartHouse International Learning Corporation (“ChartHouse,” “FISH! Philosophy,” “we,” “us”) made through our websites — including fishphilosophy.com and learn.fishphilosophy.com — and to purchases made by invoice. Because our products include immediate access to licensed digital content, all sales are final as described below, including unopened physical materials — returns are not accepted. This policy should be read together with our Terms of Sale and Subscription License Agreement.
Our annual subscription tiers (Essentials and Complete) provide immediate access to licensed streaming video programs and digital resources as soon as your payment is processed.
All annual subscription purchases are final and non-refundable, in whole and in part. Because access to our licensed intellectual property is delivered immediately upon purchase, and because annual subscriptions are offered at a discounted rate relative to shorter-term access, we do not offer refunds, credits, or partial refunds once access has been provisioned — including for unused time remaining on a subscription.
Annual subscriptions renew automatically. Unless you cancel before your renewal date, your subscription renews each year and your payment method is charged the then-current annual price for your tier. We will send you a renewal reminder before each renewal date. You may cancel at any time before your renewal date to stop future charges; your access continues through the end of your current paid term. Renewal charges are final and non-refundable once the renewal term has been provisioned, on the same terms as an initial purchase.
First-year physical materials included with new subscriptions are covered in Section 5. Subscription renewals are digital-only and do not include shipped materials.
The 30-day trial is a one-time charge, collected at checkout, that provides immediate access to the included digital content for 30 days.
When you claim a free copy of the FISH! book, the book itself is free — you pay only the shipping and handling charge shown at checkout.
Add-on items offered at checkout are digital and are delivered through our customer portal. Instructions for setting up your portal account are sent within one (1) business day of purchase. Like all purchases, add-on items are non-refundable.
New annual subscriptions include one shipment of the physical materials associated with your programs during your first year. Renewal terms are digital-only and include no shipped materials.
You are responsible for providing a complete and accurate shipping address at checkout.
How undeliverable packages are determined. Carriers document delivery failures. A package is considered undeliverable due to an address error when the carrier’s tracking shows a return status and/or the package is physically returned to us bearing the carrier’s endorsement stating the reason — for example, “Undeliverable as Addressed,” “Insufficient Address,” “No Such Number,” or “Return to Sender.”
Purchases made through our institutional process — quote request, purchase order, and invoice — are subject to the same refund terms described in this policy. A government or educational email address is required for invoicing eligibility. Payment terms for invoiced orders are stated on your quote and invoice.
If anything is wrong with your order, contact us first at customerservice@fishphilosophy.com — we respond promptly and we want to make it right. Most issues can be resolved quickly. We ask that you contact us before initiating a payment dispute with your card issuer, as disputes take far longer to resolve than a direct conversation with our team.
We may update this policy from time to time. When we do, we will revise the “Last updated” date above. The policy in effect at the time of your purchase governs that purchase.
ChartHouse International Learning Corporation 6116 Eden Prairie Rd, Edina, MN 55436 customerservice@fishphilosophy.com
