FISH! Philosophy — Subscription License Agreement

Last updated: August 21, 2026

We’re genuinely glad you’re bringing FISH! into your workplace. Your integrity in following these terms protects your investment and lets us keep creating the programs that make workplaces better — so get comfy and read on.

This Subscription License Agreement (“Agreement”) governs your use of the video programs, digital downloads, audio content, and physical materials — whether delivered by streaming through our customer portal, as digital downloads, or on physical media such as DVD or USB — (collectively, the “Licensed Content”) provided by ChartHouse International Learning Corporation (“ChartHouse,” “FISH! Philosophy,” “we,” “us”). This Agreement is incorporated into our Terms of Sale. By purchasing a subscription or trial, purchasing a program on DVD or USB, accessing our customer portal, or downloading our materials, you agree to this Agreement.

All Licensed Content is licensed, not sold. Your purchase gives you the usage rights described below — and nothing more. We retain all right, title, and interest in the Licensed Content and every element of it. All rights not expressly granted are reserved.

1. The Deal, In Plain Language

FISH! Philosophy content is licensed to organizations so their own people can facilitate and experience FISH! internally. This Agreement is written to make internal use easy and generous — and to draw a bright line at uses that redistribute our content or deliver it to audiences outside your organization. If you ever want to do something beyond your license, don’t guess: ask us (Section 15). Asking is free. Guessing wrong is not (Section 14).

2. Definitions

“Organization” means the legal entity — or the specific division, department, facility, or location — identified on the order or invoice. Rights under this Agreement extend only to that Organization, not to parent companies, affiliates, other divisions, or other locations unless they are separately licensed.
“Individual Purchaser” means a person who purchases or receives Licensed Content in their own name rather than on behalf of an Organization.
“Authorized Users” means the Organization’s employees, and contractors and volunteers working within the Organization, participating in the Organization’s internal training and culture activities — plus, for organizations that qualify under Section 5, the specific populations described there.
“Commercial Use” means using or performing the Licensed Content for or with anyone who is a client, customer, or prospective client of the Organization, or in exchange for compensation of any kind, or to market, promote, or advance a relationship for any product or service — whether paid or free. A complimentary “goodwill” session for a client or prospect is Commercial Use.
“Subscription” means an active, paid subscription or trial providing access to Licensed Content through the Portal for its stated term. A trial is a Subscription with a 30-day term.
“Media License” means the license accompanying a program purchased on DVD, USB, or other physical media, described in Section 4.
“Portal” means our customer streaming portal and the access mechanisms we provide, including access links, team access PINs, accounts, and embed codes.

3. What Your Subscription Allows — The Generous Part

During the term of your Subscription, and subject to this Agreement, the Organization may:

Stream the video programs included in your Subscription through the Portal, without limit on views, for internal training and culture-building purposes.
Present the programs in live internal training sessions, in person or over the Organization’s internal video conferencing, facilitated by the Organization’s own people for Authorized Users.
Share access within the Organization using the access links, team PIN, and account features we provide.
Embed the video programs on internal platforms — your intranet, learning management system, or internal portal — using only the embed codes we provide, on domains approved on your account, for access by Authorized Users.
Download the digital materials included in your Subscription and distribute them to Authorized Users within the Organization for use in your internal training.
Use the physical materials included with your Subscription (such as facilitator guides and participant workbooks) to facilitate the programs internally.
Create internal training aids — such as presentation slides that reference or incorporate the Licensed Content — for use solely in your internal sessions with Authorized Users. These aids must be destroyed after use, may not leave the Organization, and any rights in them belong to ChartHouse.

Use within the licensed Organization is intentionally unlimited — train five people or five thousand within your Organization at no additional cost.

4. Programs on DVD or USB — Media Licenses

Some teams still love a disc or a drive — we’ve got you. When you purchase a program on DVD, USB, or other physical media, you receive a Media License: the right to perform that program in live internal sessions to your Authorized Users, facilitated by your Organization’s own people, for the usable life of the media.

A Media License covers performance from the physical media itself. It does not include digitizing, copying, uploading, or re-hosting the content in any format — on your intranet, LMS, cloud storage, or anywhere else. If your Organization wants electronic or intranet delivery, that is exactly what a Portal Subscription provides.
When the media no longer works, destroy it or return it to ChartHouse. Replacement of worn or damaged media is addressed in our Refund & Shipping Policy.
Sections 5 (Qualifying Institutional Audiences), 6 (prohibitions), and 14 (enforcement) apply to Media Licenses exactly as they apply to Subscriptions.

5. Qualifying Institutional Audiences

Some organizations exist to serve populations in their care, and we license that use at no extra charge. As examples of permitted use, the following organizations may extend their Authorized Users as described — when the content is facilitated by the Organization’s own staff, on the Organization’s premises or internal systems, for the benefit of the people described:

Accredited educational institutions may present the Licensed Content to their currently enrolled students as part of the institution’s regular curriculum, taught by the institution’s own faculty or staff, and may place Licensed Content on non-circulating library reserve for their students and faculty. (FISH! books purchased at retail may circulate as normal library books.)
Correctional facilities may present the Licensed Content to their custodial inmates, facilitated by facility staff, for rehabilitation and development purposes.
Social services nonprofits — organizations holding 501(c)(3) status that provide civic or social services directly to the community — may present the Licensed Content to the direct beneficiaries of their services. This never includes donors, fundraising events, or promotional activities, and does not include fundraising, grant-making, political, advocacy, or membership organizations.

These categories apply only when the Organization itself is the school, facility, or qualifying nonprofit. If your organization provides training, facilitation, coaching, speaking, consulting, or similar services, your clients and their people are never Authorized Users under this Agreement, regardless of the categories above. Delivering FISH! to the people who pay you — or whom you hope will pay you — is Commercial Use, full stop, and requires a separate written license (Section 15).

6. What Your License Prohibits

The Organization, its Authorized Users, and Individual Purchasers may not:

Engage in any Commercial Use of the Licensed Content without a separate written commercial license signed by ChartHouse. This includes paid or unpaid delivery of training, facilitation, coaching, speaking, or consulting using the Licensed Content for any organization other than the licensed Organization, and any performance for clients, customers, or prospects.
Use the Licensed Content outside the Organization, or share access links, PINs, credentials, downloads, embed codes, or physical media with anyone outside the Organization.
Post or publish the Licensed Content publicly — including on public websites, social media, video platforms, or any publicly accessible page or system.
Present the Licensed Content to external audiences — including conferences, association meetings, community events, or any screening for people who are not Authorized Users — without our prior written permission.
Record, download, capture, rip, re-host, or digitize the video programs in any form — whether streamed through the Portal or delivered on DVD or USB — including recording internal video-conference sessions in a way that captures the Licensed Content.
Remove, obscure, or alter watermarks, copyright notices, author credits, or licensing information on any digital or physical materials.
Reproduce the physical materials — including photocopying, scanning, or reprinting participant workbooks, facilitator guides, or other printed materials.
Edit, modify, or shorten the Licensed Content, insert advertisements or overlays on or around it, or create derivative works beyond the internal training aids permitted in Section 3.
Place or display the Licensed Content near, alongside, or in association with adult, offensive, or inappropriate material, or in any context that tarnishes the content or the FISH! brand.
Circumvent or attempt to circumvent the Portal’s technical protections — including its access tokens, PIN system, domain restrictions, and watermarking — or any copy protection on physical media, or build any application or capability enabling playback outside the licensed use.
Sublicense, resell, rent, lease, lend, or transfer any rights under this Agreement.

7. Responsibility for Authorized Users

The Organization is responsible for its Authorized Users’ compliance with this Agreement, for adopting reasonable controls to ensure that compliance, for safeguarding its access credentials, team PIN, and physical media, and for promptly notifying us at customerservice@fishphilosophy.com if it believes its access has been compromised.

8. Individual Purchasers

Some of our products are purchased by people rather than organizations — for example, the digital resources accompanying our book offers. Licensed Content purchased by an Individual Purchaser is licensed to that named person for their personal use and their internal professional use on an ongoing basis. These materials are watermarked to the individual where applicable and may not be redistributed, posted publicly, sold, or used to deliver services to third parties.

If an Individual Purchaser acquires a Subscription or Media License for use within a workplace, that workplace is the Organization under this Agreement and the organizational terms apply. The restrictions in Section 6 apply to all Individual Purchaser licenses.

9. Brand & Artwork License

We’re proud when organizations tell the world they’re a FISH! workplace, so here’s a license to do exactly that. Subject to your compliance with this Agreement, the Organization may display ChartHouse’s trade names, trademarks, logos, and artwork (“ChartHouse Marks”): (1) internally, to promote a FISH! program to your employees; (2) within presentation materials used in a licensed internal session; and (3) to accurately promote or advertise that your Organization uses a FISH! Philosophy program.

Whenever you use a ChartHouse Mark, include this acknowledgment legibly and prominently: “FISH! and associated marks are trademarks or service marks of ChartHouse International Learning Corporation, used with permission. All rights reserved.”

You may not register any ChartHouse Mark or anything confusingly similar; use our Marks in your company name, domain names, or product names; or use them in any way suggesting that your products are ours, that ours are yours, or that we sponsor or endorse your business. All goodwill arising from your use of ChartHouse Marks belongs to ChartHouse. We may require you to modify or stop any use of our Marks at our discretion.

10. Term, Expiration, and Termination

This Agreement is effective for the term of your Subscription and any renewal terms, and — for Media Licenses — for the usable life of the media as described in Section 4. Annual Subscriptions renew automatically unless you cancel; each renewal begins a new term governed by this Agreement, and the billing, cancellation, and refund terms for renewals are set out in our Terms of Sale and Refund & Shipping Policy.
Upon expiration or termination of a Subscription: your streaming and Portal access ends; any bonus or complimentary digital materials granted alongside your Subscription are revoked; and the Organization must disable use of and delete digital materials obtained under the Subscription. Physical materials the Organization purchased may be retained, but may not be reproduced or used in violation of Section 6.
At the end of a Media License — when the media no longer works — destroy the media or return it to ChartHouse.
We may suspend or terminate this license if the Organization materially breaches this Agreement. No refund is issued for access suspended or terminated due to breach.
Sections 6, 8, 10, 11, 12, 13, and 14 survive expiration or termination.

11. Licenses Purchased Before This Agreement

If you purchased a ChartHouse license before this Agreement took effect — a DVD Life License, a rental license, or a prior video stream license — that purchase remains governed by the license terms in effect when you bought it. Purchases made on or after July 14, 2026 — including Portal subscriptions, trials, and programs on DVD or USB — are governed by this Agreement.

12. Ownership

The Licensed Content is and remains the property of ChartHouse International Learning Corporation and its licensors, protected by copyright, trademark, and other intellectual property laws in the United States and internationally. You acquire no ownership interest in any Licensed Content, and any rights arising in derivatives or adaptations of the Licensed Content belong to ChartHouse.

13. Content Protection, Monitoring, and Audit

Licensed digital materials are watermarked with the Organization’s name and order reference — or, for Individual Purchasers, the individual’s identifying information — which means every document we deliver is traceable to its licensee. Access to the Portal is logged, including usage activity, to secure accounts and support license compliance. We may investigate suspected violations and suspend access during an investigation. On reasonable notice, ChartHouse may review the Organization’s use of the Licensed Content, including the controls and records relating to that use, to verify compliance with this Agreement.

14. Unauthorized Commercial Use — Enforcement

This is the serious part, and we’ve made it deliberately unambiguous.

If you engage in Commercial Use of the Licensed Content without a signed written commercial license from ChartHouse, you agree that the harm to ChartHouse is real and difficult to quantify, and you agree to pay ChartHouse — as liquidated damages and a retroactive license fee, not as a penalty — an amount equal to five (5) times ChartHouse’s then-current standard commercial license fee applicable to the unauthorized use, for each unauthorized use, together with ChartHouse’s costs of enforcement, including reasonable attorneys’ fees.

In addition, United States copyright law provides that willful infringement of a copyrighted work may result in statutory damages of up to $150,000 per work infringed, plus attorneys’ fees, as set forth in the Copyright Act. Our materials are watermarked and our access is logged: unauthorized copies are traceable to their source.

State government licensees in the United States agree to waive their immunities under the Eleventh Amendment with respect to enforcement of this Agreement.

None of this needs to happen to you. If you want rights beyond your license, Section 15 is one email away.

15. Expanded Licensing — Just Ask

If you’d like rights beyond this Agreement, we’d genuinely love to hear from you, and we offer licenses for exactly these situations:

Presenting FISH! Philosophy content at a conference or external event
Using FISH! content in your training, consulting, coaching, or speaking practice with your clients
Licensing a franchise network or purchasing programs on behalf of franchisees
Recording a FISH! event or a training session where the Licensed Content is performed
Licensing additional divisions, locations, or affiliates of your enterprise
Educational cooperatives purchasing and circulating materials on behalf of multiple school districts
Digitizing, re-hosting, or reformatting content in any way not provided by the Portal

16. Relationship to Terms of Sale

This Agreement is part of, and incorporated into, our Terms of Sale. The disclaimers, limitations of liability, governing law, and venue provisions in the Terms of Sale apply to this Agreement. If this Agreement conflicts with the Terms of Sale regarding use of the Licensed Content, this Agreement controls.

17. Changes to This Agreement

We may update this Agreement from time to time. When we do, we will revise the “Last updated” date above. The version in effect at the time of your purchase governs that Subscription term or Media License; renewals are governed by the version in effect at renewal.

18. Contact

ChartHouse International Learning Corporation 6116 Eden Prairie Rd, Edina, MN 55436 customerservice@fishphilosophy.com