Customer Care

The Greek philosopher Aristotle had a foolproof strategy to avoid criticism. The answer, he said, was “saying nothing, doing nothing, and being nothing.” None of us gets through…

In last month’s blog, we kicked off our 20 Years of FISH! celebration with memorable quotes from people who have used the philosophy to improve their lives. This…

Time flies when you’re having fun! It’s been 20 years since our award-winning video, FISH!, introduced The FISH! Philosophy to the world. Over the next year, we’ll celebrate…

Summer is time for home improvement. One of our colleagues related how one employee used The FISH! Philosophy to turn a routine shopping excursion into a memorable customer…

Here’s a great FISH! story from one of our former colleagues: On my birthday a couple of years ago, my wife, kids and in-laws took me to an…

From a FISH! Fan, Larry Alexander, OD FAAO: I have been a fan of The FISH! Philosophy for years, applying it successfully in my practice to create an…