Customer Service

Time flies when you’re having fun! It’s been 20 years since our award-winning video, FISH!, introduced The FISH! Philosophy to the world. Over the next year, we’ll celebrate…

Welcome to Part 3 of our three-blog series on things you may not know about The FISH! Philosophy. Last week we revealed that what you “leave in the…

According to the Harvard Business Review, people spend 50% more time in “collaborative activities” than they did 20 years ago. That’s not surprising, given the increasing complexity of…

Summer is time for home improvement. One of our colleagues related how one employee used The FISH! Philosophy to turn a routine shopping excursion into a memorable customer…

Here’s a great FISH! story from one of our former colleagues: On my birthday a couple of years ago, my wife, kids and in-laws took me to an…

My friend Bob once stopped at a fast-food restaurant and placed an order that came with a cookie. The server responded, “And would you like a cookie with…

A nine-year-old boy, shopping with his father, approached the counter of the archery department at a large sporting goods retailer. He proclaimed to the salesman standing behind the…