Learn how Novus Clinic used The FISH! Philosophy to boost employee morale, increase referrals and work hard to make every patient’s day.
Novus Clinic, based in Tallmedge, OH, offers a full range of eye and skin care, including eye exams, cataract and LASIK surgery, and facial cosmetic procedures.
Several years ago the clinic faced big challenges. The quality of their clinical services was high but employee retention, staff morale and patient referrals were low. Doctors sometimes handled their frustration by yelling at staff. Kim Hoch, the clinic’s vice president, believed The FISH! Philosophy could improve their culture. The first step was getting physician leadership on board.
- Increase employee morale, retention and teamwork
- Create a responsive, warm experience for patients, leading them to recommend Novus to others.
- Improve relationships between physicians and staff.
- Grow the business.
“Fish! has become a way of life for us. Our staff is happier and our patients are happier. I can’t imagine where we would be today without Fish!”
– Kim Hoch, clinic vice president
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